Cancellation & Refund Policy

At Hillzone Tourism, we understand that travel plans can change. Below are our cancellation and refund policies:

1. Cancellation by Customer

• More than 30 days before the trip: 75% refund of total booking amount.
• Between 15-30 days before the trip: 50% refund.
• Between 7-14 days before the trip: 25% refund.
• Less than 7 days before the trip: No refund.

2. No-Show Policy

• If the traveler does not show up on the scheduled date, no refund will be provided.
• Any unused services due to a no-show will not be refundable.

3. Cancellation by Hillzone Tourism

• In case of cancellations due to unforeseen circumstances (natural disasters, strikes, political unrest, or other force majeure events), customers will receive:
  • A full refund OR
  • The option to reschedule the trip for a later date.
• If Hillzone Tourism cancels the trip due to operational reasons, a full refund will be issued.

4. Refund Processing

• Refunds will be processed within 7 working days.
• Refunds will be issued via the original mode of payment.
• Hillzone Tourism is not responsible for transaction delays from banks or payment processors.